Complaints Management!

Tanzania Shipping Agencies Corporation (TASAC).


MANAGEMENT OF COMPLAINTS BY THE CORPORATION

Persons Who May Lodge Complaints

A complaint may be lodged to the corporation by-

  • A person who receives or has received services from a regulated service provider,
  • A person who is affected or likely to be affected by the act, omission or decision of a regulated service provider,
  • A regulated service provider.

Complaints Not to be Dealt with

The corporation shall not deal with the following complaints in accordance with the Regulations-

  • A complaint which is made orally and is resolved amicably to the complainant's satisfaction not later than seven days after the day on which the complaint was made,
  • A complaint, the subject mater of which is the same as that of a complaint that has previously been made by the same complainant and resolved in accordance with the Regulations.

Time Limit for Lodging Complaint

(1) Except as provided in sub-regulation (2), a complaint shall be lodged not later than twelve months after-

  • the date on which the matter which is the subject of the complaint occured, or
  • the date on which the matter which is the subject of the complaint came to the notice of the complainant.

(2) The time limit in sub-regulation(1) shall not apply if the corporation, upon written application by the complainant, is satisfied that the complainant had good reasons for not loding the complaint within the time limit.

Read More Complaints Handling Regulation »